How to Fix FileZilla Failed to Retrieve Directory Listing
FileZilla failed to retrieve directory listing – connection error. This post was updated with steps you can follow to fix the error other than just downgrading Filezilla. You can still use version 220.127.116.11 and above if you’re still having the Filezilla failed to retrieve directory listing error. See update in the second section below.
On January 12, 2015 – FileZilla Client 18.104.22.168 was released. Good news right? Well not so good as you may have encountered issues with the new “FileZilla Bug Version” as I called it.
In my own case, FileZilla was working fine like a charm until I decided to go new. I love updates! I love to know that I’m up to date with everything especially applications in my computer. So, I updated my FileZilla to the new version 22.214.171.124.
This update rewarded me with the FileZilla failed to retrieve directory listing error. When I tried to connect, I got the error; “Failed to retrieve directory listing” as you can see in the image below.
I wasted precious time reading FileZilla’s documentation on almost everything that has to do with connection and configuration, NO SUCCESS AT ALL!
To fix the FileZilla Failed to retrieve directory listing error, this is what I did:
I downgraded to FileZilla version 126.96.36.199. I simply uninstalled version 188.8.131.52 and reinstalled version 184.108.40.206 and that’s it, all was working again like charm as you can see in the image below.
So, if you too have encountered the same problem which I think will be the reason why you’re reading this, simply reinstall or downgrade to version 220.127.116.11. During the installation, ensure you select “Add/Remove/Re-installed components” in the installation screen/dialog box as shown in the image below. All your previous setting will remain the same. They did in my case.
UPDATE: – Still want to use FileZilla v18.104.22.168 and above?
See steps below.
This update is based on John’s comment:
“The new version of FileZilla uses FTP encryption via TLS by default now, which some sites (in my case, GoDaddy) aren’t set up to support. You can go into the site manager and adjust your connection details to use plain FTP and it will work.”
To do what John said, follow these steps: (see also image below). You should also note that this is an insecure encryption type (at least FileZilla says so).
1. In FileZilla, click on “File menu” and choose “Site Manager.”
2. Add the site or server you want to connect to if it’s not already in site manager.
3. a. Add hostname, b. change encryption to “only use plain FTP”, c. Change logon type, d. Enter username/password.
4. Connect and you should be good.
The image below shows my own success after following the steps above.
I hope this will help we the FileZilla enthusiasts, until filezilla bug version 22.214.171.124 is fixed or a new bug free version is release.
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